NORMALIZING THE NEUTRAL EXPRESSION AND PUTTING TO REST THE 'BITCH FACE' If you are a woman, you've probably had someone say to you, "SMILE MORE!", "You look prettier when you smile." or "Cheer up, darling." I remember one encounter with clarity. It was lunchtime on a cold sunny day, and I was walking in the loop, Chicago's business district. I had my headphones on, listening to music while briskly walking to my next meeting. A man in his late 40's wearing a suit gestures for